Scope of Advice

I can provide financial advice in the following areas:

Residential Lending, Personal Lending & Business Lending.

I do not provide advice in the following areas:

• Fire and General insurances (e.g., home, contents, vehicle, boat etc.)
• Personal risk insurance (e.g., life, health, income protection, etc.)
• Asset protection and estate planning (e.g., Wills, Enduring Powers of Attorney, Family Trusts, etc.) · Investments including KiwiSaver.

During my advice process, I may refer to some of the above areas and offer some general comments to demonstrate the importance to you of integrating my advice with the above areas.

These general comments do not substitute the requirement for you seeking independent advice in the above areas from an appropriate specialist.

How to make a complaint

If you have a concern, problem, or complaint about any part of my service, please contact
Financial Services Landmark (NZ) Limited using the contact details below.

Telephone:+64 27 780 0898

Our internal complaints handling process aims to address your concerns swiftly.

When we receive a complaint, we:

• Will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• Aim to resolve complaints within a maximum 40 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• Will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.